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Booking.com Reviews
In the Travel Aggregator category
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Reviews 1.4.
59,358 total
Most relevant
Booking was cancelled and money wasn't returned
Had a frustrating experience with recently. They cancelled my brother's booking and took his money. We've contacted them multiple times and they've either placed the blame elsewhere or ignore us completely. My brother is disabled and we work full time so can't keep chasing to get back what was taken, especially when we're being ignored.
Date of experience : June 07, 2024
Warning to book flights through…
Warning to book flights through Booking.com! We booked flights early before the actual travel date and included check-in luggage (both ways, to and from destination) for the whole group travelling and paid the fees for this extras. Coming up close to the travel no check-in bags are included in our tickets. I have spent two days chasing Booking.com and airlines to get this fixed. We of course have all the documentation. Have still not heard back/received any confirmation about bags included (no record of bags included when logging into the websites for the airline so will expect extreme hassle when arriving at check-in soon at the airport and transferring the flights to destination). Booking.com does not take responsibility nor are we compensated in any way
Date of experience : June 28, 2024
I wasted hours trying to get standard information
I had to cancel my hotel booking and needed a cancellation invoice for my insurance. It was ridiculously difficult. Its hard to find the phone number and then they don't answer. I kept sending emails with the information and they kept sending an identical email asking for the same information which I sent 3 times. It surely should be standard to send a cancellation invoice. I have wasted hours. Would never book anything through them again.
Good to book hotel but One off the…
Good to book hotel but One off the worst platform for backup customers services. Every time you ring you have to tell whole story to a new person as they have no record on the system who you have spoken to before about your issue and everyone give you same answer I’ll sort that out and you will be informed with 24h but nothing happens. I have to keep ringing and pay for every call I have made.
Paid for goods & service not received
Do not use @bookingcom Recently booked flights & seat reservations. When seat res not honoured @bookingcom refuse to refund. Paid for goods and services not received. Beware! Have spent £1000s thru them & no interest in paying me back a small amount for. Poor.
Date of experience : June 18, 2024
Appalling customer service
Appalling customer service. No matter what problems you face it’s hard to get through to them, and when you do they seem oblivious to the situation. Even when you’ve tried contact owners and failed, they tell you to contact the owner! A dreadful situation where I had no heat, hot water, electric and none of the other facilities promised - internet, parking etc - I couldn’t stay and it cost me £416 - booking.com offered me 15% back!! Absurd. Call handlers seem to have poor English skills and just have key saying they repeat even when inappropriate. I’ll never use them again! I’m deleting their app.
Date of experience : June 19, 2024
NEVER AGAIN
NEVER AGAIN. Just driven 170 miles to a hotel with my other half, 4 month old child and mum. Had a booking for two rooms. Been told that one room isn’t safe and will need to rearrange another hotel as otherwise fully booked.Told booking.com have tried to contact us, on the same day… they sent a message on the internal booking.com account. No email/phone call. Obviously this wasn’t seen. Told will only rearrange one room in another hotel subsequently separating our group. No mention of refund. Absolutely scandalous and will not use again.
No customer service
No customer service! terrible service, I am stopping using this app, I have using this services for many years, but there is no way to contact Booking customer services, they just have a bunch of pre made alternatives no direct emails or phones. I need my invoices, there is no way to get them. I have tried the hotels, they say they can't provide as is booking to provide. I am not sure if they are trying to discouraging people to avoid this services, but there is no way to get in touch with anyone in this organisation. Appalling behaviour!
Date of experience : June 06, 2024
Unprofessional customer service
Their customer service is awfully unprofessional and slow. They either tell you incorrect things and then apologize for it, or ignore you completely. It has been 3 days that they haven't payed attention to my case, neither tried to solve it, even though I called them to speed things up, since they didn't react on chat.
Date of experience : June 27, 2024
1 star is too generous!
1 star is too generous! Booked the B&B Hotel in Aulnay, Paris through them - the hotel was awful, the room was clearly smoked in on a regular basis, we walked in and were hit by the smell, opened the window to be faced with fresh smoke coming in from the next door window. Stayed one of the two booked nights as we had an appointment to keep. Didn't stay the second night, booked Le Missisippi, Maninghem as somewhere on the way back to the Tunnel. Booked before 9am and received a confirmation email, travelled to the new property and were unable to gain access nor contact the owners. Booking.com are refusing any form of refund although all of this was none of our fault. They have now gone quiet, I can't get a response out of them. Don't bother using them!
Date of experience : June 13, 2024
Disappointed
I booked an apartment via Booking.com for a week of rest in Greece, traveling from the UK. After driving 18 km from the airport to the apartment, I was informed upon arrival that the reservation at Dimitry's apartment had been canceled. This was incredibly disappointing, especially after a long flight and a tiring day, and it left me embarrassed in front of my friend. I have been a regular user of Booking.com for flights and accommodations, but this experience has been costly and frustrating. I had to pay double to secure another property while on the island due to the last-minute cancellation of my original booking. This would be my final time using bookings.com
Date of experience : June 14, 2024
Terrible service
Checked into a falsely advertised property. Black mould, damp, unclean. Nothing matched the description. Didn’t want to contact the owner and say this given we were in the property with young children and we were scared the owner would turn up and cause an issue. So we asked booking.com to cancel and refund us for the stay given we had plenty of photographic evidence of these issues - this would allow us to leave the property immediately and go elsewhere. They were so unhelpful and said they had to call the property owner, they said it wasn’t their issue and the property owners decision if they wanted to refund us or not. Given this was booked directly with booking.com I feel the responsibility lies with them, but they totally washed their hands of us. Appalling service.
Date of experience : June 26, 2024
Avoid like a plague
No support or help from booking.com when things go wrong. If you bring up the subject about a refund, they will stop responding to you altogether. Avoid at all cost! Read the other reviews….. all along similar lines!
Date of experience : June 01, 2024
Would have given zero if I could
Would have given zero if I could. Attempted scam by someone with access to my app. Requesting hundreds of pounds more for a holiday paid and confirmed by property. When I refused they cancelled my booking via the app. Luckily the place I was staying confirmed my booking and also confirmed no other money was due. Booking.com not answering or acknowledging my messages alerting them to this fraud. My number came up as barred when I attempted to ring them. Unbelievable! DO NOT USE
Date of experience : May 31, 2024
Very good variety of suggested hotels
The variety of suggested hotels nearby the area we wanted to go to was very good: wide price range, with/without breakfast, with/without free cancellation quick and easy reservation procedure great Genius discount offers
Very easy to book and or change your booking ...everywhere! Only u should include items as restaurant within hotels when they offer that service, u can't book it with the bedroom...and including directly dogs possibilities...I have had to ask for...
Easy website to navigate with tons of info
Easy website to navigate with tons of information and options available for each accommodation option. We often check out the photos and map locations when making our decisions where to stay. The Booking.com site has it all simply at the press of a finger on a keyboard. We love it!
Scam promotions
Scam promotions. If you get a 5% or 10% cashback, the "undiscounted" price just goes up automatically, so that the end price is the same still. What this means is they automatically raise all the prices by 5% or 10% if you click the link which includes the discount, only to discount it again. This has happened multiple times, With different promo codes (e.g. NHS discount, and bank perk/card discount).
Used Booking for a car rental.But the…
Used Booking for a car rental.But the car was not available then we tried to contact booking services and they said that we have to make another reservation to get our money back.After we booked the other car we found out on the same situation the car company was not answering on the phone and when we contacted the customer service they said that the booking was cancelled and we are going to be refunded.But that didn’t happen and we found ourselves without car and to car reservation charged on my account.Tried to contact them but they said that seems like you have picked up the car. Got stressed for 3 days during my vacation and 5 days after staying on the phone with them and no solution. Never ever again.
Date of experience : June 16, 2024
My booking was cancelled with no refund
My booking was cancelled and the money was not returned. I tried to complain to them and they didn't care. Eventually they deleted the messages I left so no trace could be seen. It is quite appalling behaviour considering it was up to them to contact the hotel and not me.
Date of experience : March 10, 2024
Suggested companies
Booking.com Reviews
In the Travel Aggregator category
Visit this website
Company activity See all
Write a review
Reviews 1.4.
59,358 total
Most relevant
Booking was cancelled and money wasn't returned
Had a frustrating experience with recently. They cancelled my brother's booking and took his money. We've contacted them multiple times and they've either placed the blame elsewhere or ignore us completely. My brother is disabled and we work full time so can't keep chasing to get back what was taken, especially when we're being ignored.
Date of experience : 07 June 2024
Warning to book flights through…
Warning to book flights through Booking.com! We booked flights early before the actual travel date and included check-in luggage (both ways, to and from destination) for the whole group travelling and paid the fees for this extras. Coming up close to the travel no check-in bags are included in our tickets. I have spent two days chasing Booking.com and airlines to get this fixed. We of course have all the documentation. Have still not heard back/received any confirmation about bags included (no record of bags included when logging into the websites for the airline so will expect extreme hassle when arriving at check-in soon at the airport and transferring the flights to destination). Booking.com does not take responsibility nor are we compensated in any way
Date of experience : 28 June 2024
I wasted hours trying to get standard information
I had to cancel my hotel booking and needed a cancellation invoice for my insurance. It was ridiculously difficult. Its hard to find the phone number and then they don't answer. I kept sending emails with the information and they kept sending an identical email asking for the same information which I sent 3 times. It surely should be standard to send a cancellation invoice. I have wasted hours. Would never book anything through them again.
Good to book hotel but One off the…
Good to book hotel but One off the worst platform for backup customers services. Every time you ring you have to tell whole story to a new person as they have no record on the system who you have spoken to before about your issue and everyone give you same answer I’ll sort that out and you will be informed with 24h but nothing happens. I have to keep ringing and pay for every call I have made.
Paid for goods & service not received
Do not use @bookingcom Recently booked flights & seat reservations. When seat res not honoured @bookingcom refuse to refund. Paid for goods and services not received. Beware! Have spent £1000s thru them & no interest in paying me back a small amount for. Poor.
Date of experience : 18 June 2024
Appalling customer service
Appalling customer service. No matter what problems you face it’s hard to get through to them, and when you do they seem oblivious to the situation. Even when you’ve tried contact owners and failed, they tell you to contact the owner! A dreadful situation where I had no heat, hot water, electric and none of the other facilities promised - internet, parking etc - I couldn’t stay and it cost me £416 - booking.com offered me 15% back!! Absurd. Call handlers seem to have poor English skills and just have key saying they repeat even when inappropriate. I’ll never use them again! I’m deleting their app.
Date of experience : 19 June 2024
NEVER AGAIN
NEVER AGAIN. Just driven 170 miles to a hotel with my other half, 4 month old child and mum. Had a booking for two rooms. Been told that one room isn’t safe and will need to rearrange another hotel as otherwise fully booked.Told booking.com have tried to contact us, on the same day… they sent a message on the internal booking.com account. No email/phone call. Obviously this wasn’t seen. Told will only rearrange one room in another hotel subsequently separating our group. No mention of refund. Absolutely scandalous and will not use again.
No customer service
No customer service! terrible service, I am stopping using this app, I have using this services for many years, but there is no way to contact Booking customer services, they just have a bunch of pre made alternatives no direct emails or phones. I need my invoices, there is no way to get them. I have tried the hotels, they say they can't provide as is booking to provide. I am not sure if they are trying to discouraging people to avoid this services, but there is no way to get in touch with anyone in this organisation. Appalling behaviour!
Date of experience : 06 June 2024
Unprofessional customer service
Their customer service is awfully unprofessional and slow. They either tell you incorrect things and then apologize for it, or ignore you completely. It has been 3 days that they haven't payed attention to my case, neither tried to solve it, even though I called them to speed things up, since they didn't react on chat.
Date of experience : 27 June 2024
1 star is too generous!
1 star is too generous! Booked the B&B Hotel in Aulnay, Paris through them - the hotel was awful, the room was clearly smoked in on a regular basis, we walked in and were hit by the smell, opened the window to be faced with fresh smoke coming in from the next door window. Stayed one of the two booked nights as we had an appointment to keep. Didn't stay the second night, booked Le Missisippi, Maninghem as somewhere on the way back to the Tunnel. Booked before 9am and received a confirmation email, travelled to the new property and were unable to gain access nor contact the owners. Booking.com are refusing any form of refund although all of this was none of our fault. They have now gone quiet, I can't get a response out of them. Don't bother using them!
Date of experience : 13 June 2024
Disappointed
I booked an apartment via Booking.com for a week of rest in Greece, traveling from the UK. After driving 18 km from the airport to the apartment, I was informed upon arrival that the reservation at Dimitry's apartment had been canceled. This was incredibly disappointing, especially after a long flight and a tiring day, and it left me embarrassed in front of my friend. I have been a regular user of Booking.com for flights and accommodations, but this experience has been costly and frustrating. I had to pay double to secure another property while on the island due to the last-minute cancellation of my original booking. This would be my final time using bookings.com
Date of experience : 14 June 2024
Terrible service
Checked into a falsely advertised property. Black mould, damp, unclean. Nothing matched the description. Didn’t want to contact the owner and say this given we were in the property with young children and we were scared the owner would turn up and cause an issue. So we asked booking.com to cancel and refund us for the stay given we had plenty of photographic evidence of these issues - this would allow us to leave the property immediately and go elsewhere. They were so unhelpful and said they had to call the property owner, they said it wasn’t their issue and the property owners decision if they wanted to refund us or not. Given this was booked directly with booking.com I feel the responsibility lies with them, but they totally washed their hands of us. Appalling service.
Date of experience : 26 June 2024
Avoid like a plague
No support or help from booking.com when things go wrong. If you bring up the subject about a refund, they will stop responding to you altogether. Avoid at all cost! Read the other reviews….. all along similar lines!
Date of experience : 01 June 2024
Would have given zero if I could
Would have given zero if I could. Attempted scam by someone with access to my app. Requesting hundreds of pounds more for a holiday paid and confirmed by property. When I refused they cancelled my booking via the app. Luckily the place I was staying confirmed my booking and also confirmed no other money was due. Booking.com not answering or acknowledging my messages alerting them to this fraud. My number came up as barred when I attempted to ring them. Unbelievable! DO NOT USE
Date of experience : 31 May 2024
Very good variety of suggested hotels
The variety of suggested hotels nearby the area we wanted to go to was very good: wide price range, with/without breakfast, with/without free cancellation quick and easy reservation procedure great Genius discount offers
Very easy to book and or change your booking ...everywhere! Only u should include items as restaurant within hotels when they offer that service, u can't book it with the bedroom...and including directly dogs possibilities...I have had to ask for...
Easy website to navigate with tons of info
Easy website to navigate with tons of information and options available for each accommodation option. We often check out the photos and map locations when making our decisions where to stay. The Booking.com site has it all simply at the press of a finger on a keyboard. We love it!
Scam promotions
Scam promotions. If you get a 5% or 10% cashback, the "undiscounted" price just goes up automatically, so that the end price is the same still. What this means is they automatically raise all the prices by 5% or 10% if you click the link which includes the discount, only to discount it again. This has happened multiple times, With different promo codes (e.g. NHS discount, and bank perk/card discount).
Used Booking for a car rental.But the…
Used Booking for a car rental.But the car was not available then we tried to contact booking services and they said that we have to make another reservation to get our money back.After we booked the other car we found out on the same situation the car company was not answering on the phone and when we contacted the customer service they said that the booking was cancelled and we are going to be refunded.But that didn’t happen and we found ourselves without car and to car reservation charged on my account.Tried to contact them but they said that seems like you have picked up the car. Got stressed for 3 days during my vacation and 5 days after staying on the phone with them and no solution. Never ever again.
Date of experience : 16 June 2024
My booking was cancelled with no refund
My booking was cancelled and the money was not returned. I tried to complain to them and they didn't care. Eventually they deleted the messages I left so no trace could be seen. It is quite appalling behaviour considering it was up to them to contact the hotel and not me.
Date of experience : 10 March 2024
How to Remove Bad Reviews from Booking.com (or How to Mitigate their Impact)
Tobias Roelen-Blasberg
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Reputation management is an important aspect of any business, and reviews can either make or break a business. With the rise of online travel agencies (OTAs), it has become increasingly important for businesses to stay on top of their reviews. As a matter of fact, research has shown that guests are more likely to trust properties with plenty of reviews than those with few or no reviews at all.
One of the most popular OTAs is Booking.com, which allows thousands of customers to leave reviews and form opinions about businesses on a daily basis. However, there is an element to consider other than just the amount of reviews: the rating. It comes as no surprise that negative reviews can greatly damage a business's status.
Normally, these reviews are accurate, and some of them can be impossible to delete on Booking.com. Still, there are cases when a review can be labeled as inappropriate or inaccurate. Thus, it is essential to understand how to take them down from Booking.com.
How do I see my reviews on Booking?
Booking.com made monitoring and managing their reviews easier for account owners. To do this, log in to Extranet and click “Guest Reviews.” This will automatically lead you to your review dashboard, where you can easily reply to reviews, check the booking information of the reviewer, and flag reviews that violate the Booking.com posting guidelines.
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Can Booking com reviews be deleted?
Before delving further into the process of removing reviews on Booking.com, it is important to remember that only verified users can leave feedback via this site, unlike Google and TripAdvisor. Suffice it to say that these hotel reviews are reliable because each user must have stayed at a certain property before being able to post a review on it. However, since a review is essentially an individual opinion, some content might not adhere to the necessary standards or be deemed irrelevant according to this website's rules and regulations.
As per Booking.com, there are only certain conditions in which a review can be removed :
- If the guest does not show up for a reservation and cancels a booking
- If it appears that the review may have been written with the goal of blackmailing you (requires written evidence)
- If the review is meant for another property
- If there is insufficient details about the guest’s experience
- If you cancel the guest’s booking because of invalid credit card
Like other OTAs, Booking.com endeavors to keep its site a safe public space. Thus, it also removes reviews that contain the following:
- Profanity, sexual references, hate speech, discriminatory remarks, threats, and offensive content
- Illegal activity
- Spam or fake content
- Impersonation
- Personal or private details that could put a person in danger, such as social security numbers, government ID numbers, etc.
- Irrelevant information
You also have the right to ask Booking.com to remove a review if you believe that it violates any of these guidelines. Keep in mind, however, that the score will be approved for publication.
To request the removal of a review, inform Booking.com via Inbox on your extranet with 'Guest Reviews' as the subject title. They'll be able to help guide you through the process.
Can I edit my review on Booking?
Business account owners can’t edit guest reviews. Aside from this, Booking.com doesn’t allow guests to automatically edit their reviews once posted. Guests who think they’ve made a mistake while reviewing and wish to edit their reviews must contact the website’s technical support team to request a new review link.
What else can you do to mitigate the impact of negative reviews?
Since one has no control over the negative reviews posted by the users, you have to opt for a viable solution. Sometimes an owner might disagree with the content of a review as it might be a little misleading or detrimental to a property’s reputation. There are some proactive approaches that can help to reduce the impact of negative reviews.
Contact the guest.
Reach out to the customer who wrote the negative review and, if appropriate, politely ask them to remove or update it - only that user has the power to change or delete their review. When engaging with customers, politely explain any faults in reviews, and look at these best practices when responding to online reviews in order to diffuse any negative emotions and gain the customer's trust. By contacting the guest and following this guideline, this shows that you value their feedback and are willing to do whatever is needed to improve their experience. If that is successful, your guests can edit their review. But here’s the tricky part: the process isn’t as fast as in other OTAs like TripAdvisor .
Guests who want to edit their reviews may get in touch with Booking.com either by telephone or logging into their account. If dialing, they would need to have their reservation number and PIN code ready. On the other hand, if they’re logging in, the review will be present on the account and an email can then be sent. A customer service agent from Booking.com can also help them further with the process. Afterwards, they will receive an email from Booking.com that will give them the chance to replace the old review with a new one.
Winning customers can help counteract negative reviews and, regardless of success, a proper and prompt response to their critical comment creates a positive impression on potential customers.
Follow-up offline with the guest.
Providing sincere follow-up to customers to address their concerns can have a good outcome. You could send them an apology email, invite them to come back and inform them of any issues you have resolved upon their request. If they are satisfied, ask them to edit or delete their review.
Respond to every review, even fake ones.
Responding individually to reviews demonstrates your commitment to customer service and establishes trust between you and your potential customers, as it shows that you can react appropriately to negative feedback.
How do I respond to a bad review on Booking com?
Responding to bad reviews is the best way to mitigate their negative impact on your property listing. To do this, log in to your Extranet account and click “Guest Reviews.” You will be redirected to your review dashboard, where you can use filter reviews to find the review you wish to reply to. Once you select a review, a reply box will appear where you can post your response.
To learn more about how you can navigate the Guest Review dashboard, read our complete article about Booking.com optimization .
Respond to negative Booking.com effortlessly with MARA
Responding to negative Booking.com reviews can be a daunting task, but it doesn't have to be with our AI Review Assistant of MARA. This intuitive tool is designed to ease your Online Reputation Management process, making it more efficient, personalized, and time-saving. It offers the best and most personalized AI for responding to and analyzing your guest reviews.
Review Inbox:
One of the key features of this tool is the Review Inbox , which enables hoteliers to manage Booking.com reviews and other online reviews within a single platform. Your review inbox makes responding to reviews as simple as hitting "Generate reply" and clicking "Send". The Review Inbox connects to multiple review sources, including Google, Booking.com, and Tripadvisor, giving you a panoramic view of all your reviews. And you can even configure review response automation: Why not allowing MARA to automatically respond to simple reviews, like 5-star Google reviews with no text, ensuring you never miss a review? Daily notifications about new reviews keep you updated and in control.
Review Analytics:
While negative Booking.com reviews may impact your online reputation, you can extract authentic guest insights from them, enabling you to improve your offerings and services.
To help you understand and analyze the multitude of reviews, the Review Assistant also incorporates Review Analytics . This provides actionable, easy-to-understand insights that are tailored exclusively to your business. With MARA, you can quickly get the gist of all your reviews without needing to read each one. The analysis is so detailed that you can find out about specific issues like "water in the pool is too cold" or "lack of vegan breakfast option”. These insights help optimize guest experience without requiring you to be a data expert.
The most personal response AI:
Personalization is significantly essential when responding to negative reviews, as templates may exacerbate the situation.
Fortunately, MARA's AI isn't just about efficiency; it's about personalization too. The Brand Voice feature allows the AI to adapt to your tone, making sure your responses sound authentically you. Plus, with Smart Snippets , you can "teach" the AI how to respond to recurring praises or complaints. Your AI then incorporates this information into its responses, but always with different words, providing more personalized, relevant replies.
This review response assistant has quickly become a game-changer for over 2000 customers. Its promising capacity to elevate your overall rating, amplify response rates, glean insights from customer feedback and economize both time and money, is the reason behind its growing popularity.
Final Thought
Managing negative Booking.com reviews doesn't have to be daunting. With the right approach, including personalized and optimized responses, hoteliers can effectively resolve issues and maintain a positive online reputation. Our AI Review Assistant, MARA, offers a seamless solution, allowing you to streamline the process, personalize your responses, and derive valuable insights from reviews. Why hesitate? Try MARA for free today —it's quick to set up, requires no credit card, and can be fully operational in less than five minutes. Don't let negative reviews overshadow your business success—empower yourself with MARA and take control of your online reputation.
This content is a part of our hero series on “ Booking.com Optimization: The Ultimate Guide for Hotel Managers ".
Frequently Asked Questions:
Only guest accounts who booked and paid for stays through the platform can post a review. This includes no-shows or people who used their account to book a property for family or friends.
Reviews on Booking.com stays on a property listing for 36 months. After this, they’re automatically archived and would appear on the last page of reviews. Your overall score would also be recalculated without the archived scores.
Booking.com no longer allows anonymous posting. All reviews would now be left under a guest’s name, and property owners could see the guest reservation details. If some of your reviews are still anonymous, they were likely posted before the recent policy change.
Guests can post their reviews 3 months after their checkout. This will ensure that reviews would remain relevant for the listing while providing enough review time for customers.
Business account owners can’t automatically cancel a booking, but they can request a cancellation which the guests could approve. On the Reservation Page, click “Request Cancelation.” Booking will notify you once the guest has approved your request.
How good is your online reputation ? Request a FREE online reputation audit from our experts to find out.
Related articles:
How to Write the Best Replies to booking.com Reviews
Optimizing Your Booking.com Profile for Maximum Visibility
How to Get More Reviews on Booking.com: Easy Strategies to Try
Booking.com Optimization: The Ultimate Guide for Hotel Managers
The Ultimate Guide to Using the Pulse App for Booking.com Success
Booking.com's Genius Partner Program: Everything You Need to Know
Booking.com Visibility Booster: Is it Worth the Investment for Hotels and Property Owners?
Master Booking.com Extranet: 7 Tips to Get the Most Out of Booking
Multi-Property Guide for Booking.com: Registration and Optimization Tips
Booking.com Reviews Policy | How to Remove Reviews on Booking.com
Whether when buying a house, or a car, or planning the next vacation, online reviews play an increasingly important role in the final decision-making process. According to Statista , two in every five European customers consider star ratings to be an important criterion when reserving hotel rooms, whereas around one in every three do not.
According to recent news via Phocuswire , travel reviews have a powerful influence on consumer booking behavior,
“With the growth of the vacation rental sector, it's little surprise that consumers continue to turn to reviews to help them make what is an emotional decision and one that takes up a significant percentage of people's income.”
As per information derived from Booking.com research team results, 53% of travelers have decided not to book accommodation after reading negative reviews about the host. 75% of travelers consider reviews from others to be important in finding welcoming hosts before booking.
An equally important piece of information gathered is that guests rate the staff higher than other factors such as value, location, and cleanliness when choosing where to stay. So paying attention to how the staff treats guests on arrival and during their stay is becoming a crucial factor.
As hosts and property managers the key takeaway on this is that your Booking.com listing may be successful or unsuccessful based on reviews, as they are a widely trusted source of information.
While they might be a lifesaver by bringing to the forefront stellar attributes of your property that you may have forgotten when creating your listing's profile, they can also damage your listing if they are blatantly honest or unreasonably critical.
Booking.com Reviews: What Hosts need to know
Maintaining a constant stream of bookings entails having solid reviews accessible for new guests to refer to. Guest reviews reveal the honest opinions of guests who stay at your property. This is why it is so important for the property owner/host to keep track of the reviews posted by previous guests.
How Guest Reviews work on Booking.com
A score between 1 and 10 is assigned to each review. To calculate the overall score, booking.com adds up all the review scores and divides that total by the number of reviews received.
The Guest Reviews Tab
A host can access guest reviews from within the extranet of Booking.com. The ‘ Guest Reviews ’ tab in your extranet gives you insight into what your guests liked and what could be improved.
Using this tab, you can see all your reviews over the last 36 months, as well as your average review score and ratings for services provided by you at your property during a guest stay.
The tab is divided into three sections:
- Guest reviews
- Average review score
- Additional rating
1. Guest Reviews
The latest reviews appear at the top of this section along with your reviews from the last 36 months.
There is a total review score as well as a breakdown of how the guest rated specific categories such as location and cleanliness for each review. Additionally, it includes the guest's name, reservation number, and any comments they made.
Booking.com does not publish a guest's name, reservation number, or date of submission if they left an anonymous review.
You can reply to a guest's review by clicking the 'Reply' button. Your replies will appear beneath the guest's comments on your property page.
Note that reviews from guests who haven't stayed at your property or reviews that are older than 36 months will not appear.
2. Average Review Score
Individual aspects and provisions of your property can also be rated separately by guests. The subscores and overall scores are submitted independently by guests - therefore they are not linked directly.
The average review score section shows your score for each of the six main categories,
- Services and facilities
- Hygiene conditions
- Value for money
Additionally, you will receive an overall average score. This will help you understand where your property is doing well and where improvements can be made.
Within 48 hours of a new guest review, or within 48 hours of a review being removed, your overall average score is calculated.
3. Additional Ratings
This section displays how guests rated other factors such as Wi-Fi, Breakfast, Amenities provided, etc. There is no direct impact on the average score from the ratings in this section. They may, however, appear independently on your Booking.com account page.
How to Access the Guest Review Scores on Booking.com
The "Analytics" page has a component - which is "Guest review scores" , which combines your ratings and comments from different guests to provide you with an overview of your property's performance.
Your evaluations are also monitored over time, so you can see how your property performs over time.
What is the protocol for guests to post reviews on Booking.com?
Only guests who have used Booking.com to make a reservation and/or who have stayed at your property may submit reviews on Booking.com.
Therefore, you should always inform Booking.com of a guest's cancellation by designating the reservation as a no-show.
How can a Host reply to reviews on Booking.com?
To add a reply to a guest review:
Go to the Extranet's Guest Reviews tab. Click Reply and then Send when you’re ready.
- Reviews can only be responded to with comments.
- The reply must be in English or the same language as the review. Responses provided in a different language won't be displayed online or translated.
- Your response will be reviewed by the booking.com team before it's published online.
How can a Host Remove Reviews on Booking.com?
Making the most of reviews requires understanding how they work, who can leave them, and when they can be removed.
What you primarily need to acknowledge is that guest reviews are personal opinions expressed by guests after staying at a property and what their experience at your property was like.
Conditions for Review Removal on Booking.com
Booking.com will remove both the review and the score in the following circumstances to ensure the relevance and impartiality of reviews.
- The guest canceled a reservation and confirmed they were not able to make it to the property
- The reservation isn’t canceled last minute (24 hours prior)
- The review does not describe the guest's experience
- Due to an invalid credit card, the Host canceled the booking.
- Upon reviewing the guest's review, Booking.com determines that the property was incorrectly reviewed.
- Booking.com determines the review is intended to blackmail the host – in such instances written evidence is needed to remove a review for this reason.
If a guest checked in at your property but decided to leave before their planned check-out date – and then left a review – Booking.com will not remove these reviews as long as it’s relevant to the guest’s experience at the property and to the reason why they decided not to stay.
Booking.com Guest Reviews Policy
All reviews, positive and negative, will be published. However, reviews will not be displayed if it includes or mention,
- Politically sensitive comments
- Content intended for promotion
- Illegal activities
- Sensitive or personal information (e.g. email addresses, credit card numbers, etc.)
- Using profane, sexually explicit, hateful, discriminatory, or violent words or phrases.
- Fake content and spam
- Animal cruelty
- Inauthenticity (i.e. falsification of identity)
- Violations of Booking.com review guidelines.
As part of Booking.com's effort to ensure reviews are relevant, they accept only reviews that are submitted within 3 months of checking out. Once reviews are 36 months old, Booking.com automatically removes them from the property page.
In addition, Booking.com removes any reviews when an accommodation's ownership changes.
Fake Reviews
To detect fake reviews on Booking.com have specialized teams and automated systems in place. The data is deleted, and whoever is responsible for it may be taken to task if necessary.
As a host, whenever you notice something suspicious, you should report it to Booking.com Customer Service so that the fraud team can investigate it.
How to Request the Removal of a Guest Review
Message the booking.com team via the extranet by following these steps:
- Log in to the extranet
- Click on Inbox
- Click on Booking.com messages
- Click on See contact options
- Select Guest Reviews as the topic
- Click on See all contact options
- Choose your preferred contact method
- If you chose Message, indicate your booking number and explain your issue
How to Respond to Negative Reviews on Booking.com
Guests on Booking.com heavily rely on reviews as well as location and price when making decisions. In a survey conducted by Booking.com , they found guests prefer reviews from other travelers over those from reporters, travel bloggers, and even family and friends.
Negative feedback from guests may become uncomfortable to hear or see, but responding to it can be a great learning experience. The information you derive from a negative review may assist you in creating a better guest experience in the future.
When determining whether or not to reply to a bad review, a good rule of thumb is to respond to reviews that focus on details over which you have control. Here are a few pointers on how to address negative reviews,
1. Respond as quickly as possible
Whenever possible, respond to negative reviews as soon as possible. It was a negative review because the guest wanted you to know that their stay on your property was unpleasant. Consider a customer-focused approach to resolving the issue.
2. Thank the Guest
Thank them for bringing this issue to your attention and demonstrating that you take their feedback seriously
3. Acknowledge Your Guest’s Feedback
Don't discount your guests' feedback, even if you are skeptical. In your response, make sure you address their specific concerns and maintain a positive attitude. Refrain from being argumentative as you may come across as defensive to outside observers if you approach this issue as if it were a dispute.
4. Apologise if needed
Your apology should be sincere and empathetic, not deflecting criticism, but accepting responsibility for the unpleasant experience your guest had to face.
As a general rule, sincere apologies start with "I'm sorry" and then describe what happened. Remember to take them at their word and respect what they have said.
Example of an Apology to your Guest,
*“ We understand you had a disappointing stay at our property during your stay on (DATE) due to the (Describe the experience ). Providing a superior level of service to our guests is one of the things we take pride in at (property name). Thank you for informing us of the negative experience that disrupted your stay. We sincerely apologize for the inconvenience.” *
5. Indicate you are taking action toward the complaint
If you are taking steps to alleviate the problem, explain how you are doing so. At the very least, inform them how you are reviewing their complaint to ensure that future guests do not have the same experience. Keeping your words with action is, however, most important. It is important to show that you sincerely care about upgrading your property and making your guest's stay pleasant at all times.
6. Invite them back!
Let the guest know you'd like them to return on a later date and that you're open to hearing from them. Maintain a positive attitude and if you like you could offer them a discount on a future stay.
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Unsolicited - verified purchase.
Booking.com has a rating of 1.3 stars from 4,179 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Booking.com most frequently mention customer service, credit card, and free cancellation problems. Booking.com ranks 462nd among Hotels sites.
- Service 1745
- Shipping 662
- Returns 1010
- Quality 1372
This company does not typically respond to reviews
“Glass On Glasshouse”
Wow Factor Getway Just to say this place is so quite peaceful and tranquil. Birdlife, kangaroos other animals. Gary & Darrell are the perfect host. Meet Gary he made me welcome. Had 2 nights stay. Just amazing awersome place to stay. Definitely will go back. Ms Margaret Sherwood
“Flight flexi ticket is a literal scam!”
Avoid buying any flight *******@bookingcom at all costs. Especially their flexi ticket which they don't support and is a literal scam! We tried to get a flight change for 5 days, eight calls, the flight times came and went, while they promised to call back in 3 hrs every time. Never a call came! Left stranded overseas, our only option was to buy a completely new ticket direct from an airline company. To top it off, their online complaints form is broken on both chrome and edge.
Reviews (4,179)
Reviews that mention popular keywords
- Follow Susan M.
We were charged twice for a 4 night stay. We also only stayed 1 night because the hotel room was infested with bed bugs and cockroaches. We were bitten at least 100 times. We informed Booking and sent them pictures of the bites, the roaches and the double charges on my Visa. They kept saying they were not receiving our emails and basically refused to help us. We ended up paying for 8 nights, stayed 1 and were in a horrible room. They did nothing. Expedia would have been far more helpful.
- Follow Steven V.
Booking.com host hotel that provide false advertising, no toilet paper, & bedbugs. They would not provide refunds after spending with for years without complaint. Use another third party service NOT Booking.com.
- Follow Niki Z.
I've been trying to get my money back from booking.com cancelation for the longest time ever. The amount of over 500$ has been taken out of my "wallet" and never returned! Customer service is fully automated, which means you never get to speak with an actual person. All emails are answered by an automated service as well. DO NOT BOOK THROUGH booking.com! Go to hotels directly or airbnb.
Tip for consumers: Total rip off!!! Stay away from booking.com!
- Follow Jayakrishnan Nair P.
Disappointing Experience - Unfulfilled Booking and No Refund I regret to share my disappointing experience with Booking.com regarding a reservation I made for an Oyo hotel in Mumbai. Despite making a reservation and paying half of the total amount in advance, I encountered a significant issue upon arrival. Upon reaching the hotel, I was informed that the booked room was unavailable and that I could secure a room by paying an additional Rs. 1000 beyond the originally listed price on Booking.com. This unexpected demand was both distressing and unprofessional. Despite raising this concern with the hotel staff, I was met with indifference and no resolution was offered. To exacerbate matters, I've reached out to Booking.com's customer care twice over the past three months, yet regrettably, no action has been taken to rectify the situation or refund my money. My sincere advice to future guests is to exercise caution when using Booking.com. It appears that their booking system does not guarantee room availability, and the lack of responsiveness to customer concerns is disheartening. I strongly recommend calling and confirming reservations directly with the hotel to avoid unforeseen complications. Date of experience: December 15,2023
- Follow Natalie J.
I booked a scam on booking.com and fought so hard for my refund. I still haven't received the refund for the scam, but only for the additional costs that came from booking a new accommodation. Worst customer service on the planet and they're making billions.
From the business
Booking.com provides online bookings of hotels, resorts, hostels, and other travel accommodations around the world. The site attempts to separate itself from rival reservation sites by offering deals and its own hotel reviews. Booking.com is a subsidiary of Priceline.com, a publicly traded company (Nasdaq: PCLN).
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Booking.com Reviews
In the Travel & Vacation category
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Reviews 1.4.
Most relevant
We booked an apt for an over nite trip…
We booked an apt for an over nite trip to Toronto. Globalstay the Apt co. never sent check-in info and upon our arrival which was paid in full we had no way to get in to the property...after a 5 hour drive. There are no phone numbers to contact anyone. Only a whatsapp number which goes unanswered for messaging. We never stayed at the property rented and were charged for the property and an additional charge of 152. this morning...I have no idea why and again no one to contact. I would stay clear from booking.com and Globalstay!
Date of experience : 27 June 2024
Cancelled my hotel for no reason
Absolutely awful experience I was on the phone for over an hour to a lady who’s English wasn’t good and didn’t help me at all even though I had paid for my hotel booking.com decided to cancel my booking for no reason I kept asking to speak to a manager and no one was ever available
Date of experience : 18 April 2024
Review ref Atlas and Pearl Apartment in…
Review ref Atlas and Pearl Apartment in Hayling island. Stayed here3rd to 10th June 2024. Good points.. spacious 2 bed apartment. Items like shampoo and conditioner supplied also hand wash and tea bags/ sugar. Down side..apartment was generally not cleaned to a good standard. Vinyl in kitchen was sticky and dirty. A strong smell of urine in large bedroom.Numerous stains on carpet. Kitchen items and utensils grubby. Microwave looked ancient. More serious points to note..no batteries in smoke alarms!! Paperwork in folder completely out of date including gas safety certificate was over 2 years out of date. Also there was no internet connection even though it was advertised as being available. This apartment should not be advertised on booking.com.
Date of experience : 08 June 2024
I accidentally gave the wrong email and…
I accidentally gave the wrong email and I called them and tried to correct the problem so I could get my confirmation email for the hotel I booked. After several emails and phone calls I gave up. Thank goodness the hotel received the reservation! I WOULD NEVER USE Booking.com AGAIN!!! Terrible customer service
Date of experience : 03 June 2024
Booking.com is the worst
Booking.com is the worst. I will never book with them. I've been trying to cancel a reservation for a week now. Nobody has been able to assist. I booked a hotel stay at holiday Inn. Holiday Inn cancel my reservation but booking need a confirmation email. Which I have the confirmation email all I needed to do was send it to booking.com which for me is no problem. Booking.com has been giving me the run around for 5days saying they sent holiday in a email... holiday in havent received nothing. Booking.com has been a nightmare.
Date of experience : 17 June 2024
Shady business
The worse experience. They randomly cancelled my reservation and I'm still waiting for my refund 3 months later!! If I can help in anyway do NOT book with booking.com
Date of experience : 29 March 2024
SCAM.. they took money and never gave it back. The hotel I booked turned me around at the desk and refused services. I called for refund since wasn’t my fault. Customer Service was absolutely no help and were very inconsiderate about it. It was my last dime spent, no money or place to stay and they said the could not accommodate!
Do not use this company
Do not use this company. I booked 6 rooms and it was a rip off. They do not list a customer service number and it’s difficult to find on the app. This was my first time and definitely my last I will be sure to never use them and regret using them for my family trip. It was priced way too high and they don’t price match!! So very disappointed and frustrated that this company still is allowed to do business in such a shady way.
Date of experience : 17 May 2024
Will never trust them again
Will never trust them again! I used this site to book a hotel for my families trip to Universal in Florida. I paid and they gave me a fake confirmation number. The woman at the hotel was on the phone with them for an hour trying to make it right for me. My little boy was crying concerned that we would have to go home because we had no where to stay. I ended up having to pay for a Universal hotel TWICE and they refused to give me a refund. Complete scam
Date of experience : 19 June 2023
Never told the hotel the reservation…
Never told the hotel the reservation was canceled so the hotel claimed a no show and booking didn't take responsibility for it claiming the customer still had to pay for a room they did not use. Paying for booking.com mistake.
Date of experience : 14 June 2024
Horrible customer service
Horrible customer service. I booked online and when confirmation came, it booked for next month. To get to an agent, is harder to get to hell. Eventhough they say 24/7 customer service, you have write 2 emails to get a phone number. The agent very slow and was on hold over an hour. She modified it but would not update on the hotel computer. She call the hotel while I was on hold, put him on hold and then hung up on me and him. I probably could cancel the other one since it was a month away, but when modified, it wouldn't be possible and had to pay for extra night. Do not book through them
Date of experience : 18 June 2024
I will never book anything with…
I will never book anything with booking.com ever again. My partner and I booked international flights with them. They tried to charge us thousands of dollars for seat allocation when it was less than 40 AUD when we did it with the actual airline. I had to change the flight dates 3 months in advance because I acquired an injury. After trying to extort us into paying $4500 AUD on top of the initial price of the flights, they finally charged us just $400 to get the flights changed. This took a HUGE fight. Finally, we missed our return flights because we didn’t really you need a U.S visa to transit through the U.S. While WestJet, the airline we were travelling with to the U.S compensated us for one of the flights, booking.com did absolutely nothing to help us. Like I said, will never book through booking.com ever again and I recommend you don’t either.
DO NOT TRUST
Everything I nearly every time i use booking.com there is an issue. They double book me on 4 occasions now, I'm just enjoyed that I keep using them...stupid on my part. Awfull customer service, really difficult to get through to them. Never take responsibility. Left me and my mum with dementia stranded once where we had to drive back home 150 miles late
Date of experience : 25 May 2024
I booked through booking.com my flights…
I booked through booking.com my flights to Canada i wanted to come back i week earlier initially all went sooth until they kept sending me invalid referal emails initially it was £150 to swop as the days of invalid emails they kept sending me added up, the price kept going up! i eventually booked new return flight with west jet ! Impossible to speak to speak to booking. Com . Avoid
Date of experience : 01 June 2024
Unloyal Property owner
Got scammed, property owner did not honour the booking and wouldnt refund,have to wait for 7/12 days for a refund 3 days from hoildays,booking.com did start the refund process on their behalf but possibly wont be there in time,cant go on hoildays now. Plans are ruined, Only places that are left are more expensive and out of budget, The Woman on the phone was really nice though she tried her best to help in whatever way she could
Date of experience : 10 June 2024
BEWARE WORST COSTUMER SERVICE!!!
Very very poor costumer service! Telling me lies about my booking. They cancelled my accomodation then blamed it on the hotel saying theyre under constraction but when I checked direct with the hotel they wasnt. So spoke costumer services again they booked the exact same holiday! But I didnt realise that this time the holiday would not refundable coz aparantly according to him it worked out dearer if it refundable! And guess what I checked on there webiste its a lie again! Its even cheaper booking it refundable than non refundable!!! Booking.com need to sort your costumer service and stop lying!!!! I am now £300 worse off because of incompetent service! Very very very disappointed with the all situation
Date of experience : 09 June 2024
Slayley hall
Slayley hall, chefs do not listen to how you would like your steak, both nights, waited hour and half first nite for main course, wasn’t even busy, second nite speed was faster, waiters can’t do enough, sadly let down by chefs, Bar food the way ahead!!
Date of experience : 24 May 2024
I will never use this company again…
I will never use this company again they’re listings with their motel hotel properties are in accurate and there’s zero customer protection. I was initially told by customer service that they would cancel my stay because the property did not have the pool that they said they did and I was told I would get my money back within 7 to 10 business days. The story changed. It’s not up to Booking.com. It’s up to days inn. Then the story changed to a third story of you agreed the non-cancellation policy, which I did not agree to that was sent after I booked this. There was nowhere in the booking that showed that it was nonrefundable. In fact Booking.com said I didn’t have to pay anything upfront to book this, but then charged me to book it so there are false advertising both at Booking.com and Days Inn, I was told I would have a resolution within 48 hours. It is now been four days and I’ve heard nothing from Booking.com nor have I heard anything from even though I’ve emailed that property. This company offer zero consumer protection, and I will be filing a Better Business Bureau report
it's disgusting to think paid for our… 14 6 2024
it's disgusting to think paid for our holiday in black pool took money out of acount to pay for room no record at hotel with our name and booking no refund back as yet , left us know choice to go back home , I'm 73 yes old and my son suffering with cancer never ever book you lot again you left us high dry , ?
They don’t give a f()£
Trying to get a direct telephone no for issues a joke I got scammed for £1238.00 7 hours of speaking to people who do not understand English ! Given wrong numbers, lied to no help a joke. They don’t care. Avoid this company at all costs. Don’t trust them.
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Reviews 1.4.
59,358 total
Most relevant
Booking was cancelled and money wasn't returned
Had a frustrating experience with recently. They cancelled my brother's booking and took his money. We've contacted them multiple times and they've either placed the blame elsewhere or ignore us completely. My brother is disabled and we work full time so can't keep chasing to get back what was taken, especially when we're being ignored.
Date of experience : 07 June 2024
Warning to book flights through…
Warning to book flights through Booking.com! We booked flights early before the actual travel date and included check-in luggage (both ways, to and from destination) for the whole group travelling and paid the fees for this extras. Coming up close to the travel no check-in bags are included in our tickets. I have spent two days chasing Booking.com and airlines to get this fixed. We of course have all the documentation. Have still not heard back/received any confirmation about bags included (no record of bags included when logging into the websites for the airline so will expect extreme hassle when arriving at check-in soon at the airport and transferring the flights to destination). Booking.com does not take responsibility nor are we compensated in any way
Date of experience : 28 June 2024
I wasted hours trying to get standard information
I had to cancel my hotel booking and needed a cancellation invoice for my insurance. It was ridiculously difficult. Its hard to find the phone number and then they don't answer. I kept sending emails with the information and they kept sending an identical email asking for the same information which I sent 3 times. It surely should be standard to send a cancellation invoice. I have wasted hours. Would never book anything through them again.
Good to book hotel but One off the…
Good to book hotel but One off the worst platform for backup customers services. Every time you ring you have to tell whole story to a new person as they have no record on the system who you have spoken to before about your issue and everyone give you same answer I’ll sort that out and you will be informed with 24h but nothing happens. I have to keep ringing and pay for every call I have made.
Paid for goods & service not received
Do not use @bookingcom Recently booked flights & seat reservations. When seat res not honoured @bookingcom refuse to refund. Paid for goods and services not received. Beware! Have spent £1000s thru them & no interest in paying me back a small amount for. Poor.
Date of experience : 18 June 2024
Appalling customer service
Appalling customer service. No matter what problems you face it’s hard to get through to them, and when you do they seem oblivious to the situation. Even when you’ve tried contact owners and failed, they tell you to contact the owner! A dreadful situation where I had no heat, hot water, electric and none of the other facilities promised - internet, parking etc - I couldn’t stay and it cost me £416 - booking.com offered me 15% back!! Absurd. Call handlers seem to have poor English skills and just have key saying they repeat even when inappropriate. I’ll never use them again! I’m deleting their app.
Date of experience : 19 June 2024
NEVER AGAIN
NEVER AGAIN. Just driven 170 miles to a hotel with my other half, 4 month old child and mum. Had a booking for two rooms. Been told that one room isn’t safe and will need to rearrange another hotel as otherwise fully booked.Told booking.com have tried to contact us, on the same day… they sent a message on the internal booking.com account. No email/phone call. Obviously this wasn’t seen. Told will only rearrange one room in another hotel subsequently separating our group. No mention of refund. Absolutely scandalous and will not use again.
No customer service
No customer service! terrible service, I am stopping using this app, I have using this services for many years, but there is no way to contact Booking customer services, they just have a bunch of pre made alternatives no direct emails or phones. I need my invoices, there is no way to get them. I have tried the hotels, they say they can't provide as is booking to provide. I am not sure if they are trying to discouraging people to avoid this services, but there is no way to get in touch with anyone in this organisation. Appalling behaviour!
Date of experience : 06 June 2024
Unprofessional customer service
Their customer service is awfully unprofessional and slow. They either tell you incorrect things and then apologize for it, or ignore you completely. It has been 3 days that they haven't payed attention to my case, neither tried to solve it, even though I called them to speed things up, since they didn't react on chat.
Date of experience : 27 June 2024
1 star is too generous!
1 star is too generous! Booked the B&B Hotel in Aulnay, Paris through them - the hotel was awful, the room was clearly smoked in on a regular basis, we walked in and were hit by the smell, opened the window to be faced with fresh smoke coming in from the next door window. Stayed one of the two booked nights as we had an appointment to keep. Didn't stay the second night, booked Le Missisippi, Maninghem as somewhere on the way back to the Tunnel. Booked before 9am and received a confirmation email, travelled to the new property and were unable to gain access nor contact the owners. Booking.com are refusing any form of refund although all of this was none of our fault. They have now gone quiet, I can't get a response out of them. Don't bother using them!
Date of experience : 13 June 2024
Disappointed
I booked an apartment via Booking.com for a week of rest in Greece, traveling from the UK. After driving 18 km from the airport to the apartment, I was informed upon arrival that the reservation at Dimitry's apartment had been canceled. This was incredibly disappointing, especially after a long flight and a tiring day, and it left me embarrassed in front of my friend. I have been a regular user of Booking.com for flights and accommodations, but this experience has been costly and frustrating. I had to pay double to secure another property while on the island due to the last-minute cancellation of my original booking. This would be my final time using bookings.com
Date of experience : 14 June 2024
Terrible service
Checked into a falsely advertised property. Black mould, damp, unclean. Nothing matched the description. Didn’t want to contact the owner and say this given we were in the property with young children and we were scared the owner would turn up and cause an issue. So we asked booking.com to cancel and refund us for the stay given we had plenty of photographic evidence of these issues - this would allow us to leave the property immediately and go elsewhere. They were so unhelpful and said they had to call the property owner, they said it wasn’t their issue and the property owners decision if they wanted to refund us or not. Given this was booked directly with booking.com I feel the responsibility lies with them, but they totally washed their hands of us. Appalling service.
Date of experience : 26 June 2024
Avoid like a plague
No support or help from booking.com when things go wrong. If you bring up the subject about a refund, they will stop responding to you altogether. Avoid at all cost! Read the other reviews….. all along similar lines!
Date of experience : 01 June 2024
Would have given zero if I could
Would have given zero if I could. Attempted scam by someone with access to my app. Requesting hundreds of pounds more for a holiday paid and confirmed by property. When I refused they cancelled my booking via the app. Luckily the place I was staying confirmed my booking and also confirmed no other money was due. Booking.com not answering or acknowledging my messages alerting them to this fraud. My number came up as barred when I attempted to ring them. Unbelievable! DO NOT USE
Date of experience : 31 May 2024
Very good variety of suggested hotels
The variety of suggested hotels nearby the area we wanted to go to was very good: wide price range, with/without breakfast, with/without free cancellation quick and easy reservation procedure great Genius discount offers
Very easy to book and or change your booking ...everywhere! Only u should include items as restaurant within hotels when they offer that service, u can't book it with the bedroom...and including directly dogs possibilities...I have had to ask for...
Easy website to navigate with tons of info
Easy website to navigate with tons of information and options available for each accommodation option. We often check out the photos and map locations when making our decisions where to stay. The Booking.com site has it all simply at the press of a finger on a keyboard. We love it!
Scam promotions
Scam promotions. If you get a 5% or 10% cashback, the "undiscounted" price just goes up automatically, so that the end price is the same still. What this means is they automatically raise all the prices by 5% or 10% if you click the link which includes the discount, only to discount it again. This has happened multiple times, With different promo codes (e.g. NHS discount, and bank perk/card discount).
Used Booking for a car rental.But the…
Used Booking for a car rental.But the car was not available then we tried to contact booking services and they said that we have to make another reservation to get our money back.After we booked the other car we found out on the same situation the car company was not answering on the phone and when we contacted the customer service they said that the booking was cancelled and we are going to be refunded.But that didn’t happen and we found ourselves without car and to car reservation charged on my account.Tried to contact them but they said that seems like you have picked up the car. Got stressed for 3 days during my vacation and 5 days after staying on the phone with them and no solution. Never ever again.
Date of experience : 16 June 2024
My booking was cancelled with no refund
My booking was cancelled and the money was not returned. I tried to complain to them and they didn't care. Eventually they deleted the messages I left so no trace could be seen. It is quite appalling behaviour considering it was up to them to contact the hotel and not me.
Date of experience : 10 March 2024
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Reviews 1.4.
59,358 total
Most relevant
Booking was cancelled and money wasn't returned
Had a frustrating experience with recently. They cancelled my brother's booking and took his money. We've contacted them multiple times and they've either placed the blame elsewhere or ignore us completely. My brother is disabled and we work full time so can't keep chasing to get back what was taken, especially when we're being ignored.
Date of experience : 07 June 2024
Warning to book flights through…
Warning to book flights through Booking.com! We booked flights early before the actual travel date and included check-in luggage (both ways, to and from destination) for the whole group travelling and paid the fees for this extras. Coming up close to the travel no check-in bags are included in our tickets. I have spent two days chasing Booking.com and airlines to get this fixed. We of course have all the documentation. Have still not heard back/received any confirmation about bags included (no record of bags included when logging into the websites for the airline so will expect extreme hassle when arriving at check-in soon at the airport and transferring the flights to destination). Booking.com does not take responsibility nor are we compensated in any way
Date of experience : 28 June 2024
I wasted hours trying to get standard information
I had to cancel my hotel booking and needed a cancellation invoice for my insurance. It was ridiculously difficult. Its hard to find the phone number and then they don't answer. I kept sending emails with the information and they kept sending an identical email asking for the same information which I sent 3 times. It surely should be standard to send a cancellation invoice. I have wasted hours. Would never book anything through them again.
Good to book hotel but One off the…
Good to book hotel but One off the worst platform for backup customers services. Every time you ring you have to tell whole story to a new person as they have no record on the system who you have spoken to before about your issue and everyone give you same answer I’ll sort that out and you will be informed with 24h but nothing happens. I have to keep ringing and pay for every call I have made.
Paid for goods & service not received
Do not use @bookingcom Recently booked flights & seat reservations. When seat res not honoured @bookingcom refuse to refund. Paid for goods and services not received. Beware! Have spent £1000s thru them & no interest in paying me back a small amount for. Poor.
Date of experience : 18 June 2024
Appalling customer service
Appalling customer service. No matter what problems you face it’s hard to get through to them, and when you do they seem oblivious to the situation. Even when you’ve tried contact owners and failed, they tell you to contact the owner! A dreadful situation where I had no heat, hot water, electric and none of the other facilities promised - internet, parking etc - I couldn’t stay and it cost me £416 - booking.com offered me 15% back!! Absurd. Call handlers seem to have poor English skills and just have key saying they repeat even when inappropriate. I’ll never use them again! I’m deleting their app.
Date of experience : 19 June 2024
NEVER AGAIN
NEVER AGAIN. Just driven 170 miles to a hotel with my other half, 4 month old child and mum. Had a booking for two rooms. Been told that one room isn’t safe and will need to rearrange another hotel as otherwise fully booked.Told booking.com have tried to contact us, on the same day… they sent a message on the internal booking.com account. No email/phone call. Obviously this wasn’t seen. Told will only rearrange one room in another hotel subsequently separating our group. No mention of refund. Absolutely scandalous and will not use again.
No customer service
No customer service! terrible service, I am stopping using this app, I have using this services for many years, but there is no way to contact Booking customer services, they just have a bunch of pre made alternatives no direct emails or phones. I need my invoices, there is no way to get them. I have tried the hotels, they say they can't provide as is booking to provide. I am not sure if they are trying to discouraging people to avoid this services, but there is no way to get in touch with anyone in this organisation. Appalling behaviour!
Date of experience : 06 June 2024
Unprofessional customer service
Their customer service is awfully unprofessional and slow. They either tell you incorrect things and then apologize for it, or ignore you completely. It has been 3 days that they haven't payed attention to my case, neither tried to solve it, even though I called them to speed things up, since they didn't react on chat.
Date of experience : 27 June 2024
1 star is too generous!
1 star is too generous! Booked the B&B Hotel in Aulnay, Paris through them - the hotel was awful, the room was clearly smoked in on a regular basis, we walked in and were hit by the smell, opened the window to be faced with fresh smoke coming in from the next door window. Stayed one of the two booked nights as we had an appointment to keep. Didn't stay the second night, booked Le Missisippi, Maninghem as somewhere on the way back to the Tunnel. Booked before 9am and received a confirmation email, travelled to the new property and were unable to gain access nor contact the owners. Booking.com are refusing any form of refund although all of this was none of our fault. They have now gone quiet, I can't get a response out of them. Don't bother using them!
Date of experience : 13 June 2024
Disappointed
I booked an apartment via Booking.com for a week of rest in Greece, traveling from the UK. After driving 18 km from the airport to the apartment, I was informed upon arrival that the reservation at Dimitry's apartment had been canceled. This was incredibly disappointing, especially after a long flight and a tiring day, and it left me embarrassed in front of my friend. I have been a regular user of Booking.com for flights and accommodations, but this experience has been costly and frustrating. I had to pay double to secure another property while on the island due to the last-minute cancellation of my original booking. This would be my final time using bookings.com
Date of experience : 14 June 2024
Terrible service
Checked into a falsely advertised property. Black mould, damp, unclean. Nothing matched the description. Didn’t want to contact the owner and say this given we were in the property with young children and we were scared the owner would turn up and cause an issue. So we asked booking.com to cancel and refund us for the stay given we had plenty of photographic evidence of these issues - this would allow us to leave the property immediately and go elsewhere. They were so unhelpful and said they had to call the property owner, they said it wasn’t their issue and the property owners decision if they wanted to refund us or not. Given this was booked directly with booking.com I feel the responsibility lies with them, but they totally washed their hands of us. Appalling service.
Date of experience : 26 June 2024
Avoid like a plague
No support or help from booking.com when things go wrong. If you bring up the subject about a refund, they will stop responding to you altogether. Avoid at all cost! Read the other reviews….. all along similar lines!
Date of experience : 01 June 2024
Would have given zero if I could
Would have given zero if I could. Attempted scam by someone with access to my app. Requesting hundreds of pounds more for a holiday paid and confirmed by property. When I refused they cancelled my booking via the app. Luckily the place I was staying confirmed my booking and also confirmed no other money was due. Booking.com not answering or acknowledging my messages alerting them to this fraud. My number came up as barred when I attempted to ring them. Unbelievable! DO NOT USE
Date of experience : 31 May 2024
Very good variety of suggested hotels
The variety of suggested hotels nearby the area we wanted to go to was very good: wide price range, with/without breakfast, with/without free cancellation quick and easy reservation procedure great Genius discount offers
Very easy to book and or change your booking ...everywhere! Only u should include items as restaurant within hotels when they offer that service, u can't book it with the bedroom...and including directly dogs possibilities...I have had to ask for...
Easy website to navigate with tons of info
Easy website to navigate with tons of information and options available for each accommodation option. We often check out the photos and map locations when making our decisions where to stay. The Booking.com site has it all simply at the press of a finger on a keyboard. We love it!
Scam promotions
Scam promotions. If you get a 5% or 10% cashback, the "undiscounted" price just goes up automatically, so that the end price is the same still. What this means is they automatically raise all the prices by 5% or 10% if you click the link which includes the discount, only to discount it again. This has happened multiple times, With different promo codes (e.g. NHS discount, and bank perk/card discount).
Used Booking for a car rental.But the…
Used Booking for a car rental.But the car was not available then we tried to contact booking services and they said that we have to make another reservation to get our money back.After we booked the other car we found out on the same situation the car company was not answering on the phone and when we contacted the customer service they said that the booking was cancelled and we are going to be refunded.But that didn’t happen and we found ourselves without car and to car reservation charged on my account.Tried to contact them but they said that seems like you have picked up the car. Got stressed for 3 days during my vacation and 5 days after staying on the phone with them and no solution. Never ever again.
Date of experience : 16 June 2024
My booking was cancelled with no refund
My booking was cancelled and the money was not returned. I tried to complain to them and they didn't care. Eventually they deleted the messages I left so no trace could be seen. It is quite appalling behaviour considering it was up to them to contact the hotel and not me.
Date of experience : 10 March 2024
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Reviews 1.4.
59,358 total
Most recent
booking.com is a disgrace
Hotel in Salzburg happened to be a disaster, we moved out on the first day, booking.com ignored a call for more than 2 weeks now, no reimbursement, not even an effort to negotiate. When I try to enter my booking code it is not recognised, no invoice received. If no reply to email to the headquarter reaches me this week I press criminal charges. Disgusting company
Date of experience : June 06, 2024
Ignored after fraud using my card and fraudulent accommodation offered on their site
I was unfortunate enough to book accommodation thorugh Booking.com. Having used them for years I did not realise how appallingly poor their customer care is nor how poor their vetting of accommodation is. I booked a room in Pearlington Mississippi and found that it was a fruadulent entry on Booking.com as when we turned up it was a private house not offering accommodation. This menat that my card details were compromise by sending them to Booking.com and money had been taken. Subsequently other trnsactions were made fraudulently on my card showing that a thief had my carddetails from Booking.com I spent a lot of time trying to take this on with Booking.com but they have completely ignored me, not making any recompense nor showing any regret. As a result this can clearly happen again and I will no longer be using Booking.com
Date of experience : March 29, 2024
Worse customer service ever
Worse customer service ever. Went to Seattle for a celebration of life in Early May. They had a problem with my room. Ok, not fun, but it happens. They offered alternatives that had 4 bedrooms, and "only 1" was occupied. We passed and got our own. Still haven't gotten my refund. The rental company as well as Booking.com take days and weeks to respond. Even though they say response within 24 hours. Ridiculous.
Date of experience : May 08, 2024
Terrible customer service
Date of experience : June 12, 2024
Booked 2 night stay dunbar on booking…
Booked 2 night stay dunbar on booking no help .com October 23 funds available in account still no booking customer services not got a clue cancelled booking . Reservation direct to venue more expensive but great customer service buy buy booking.com app deleted disgusting customer services no help whatsoever .not a service would use or recomend
Date of experience : June 19, 2024
Poor customer service
Booking.com failed to submit my…
Booking.com failed to submit my reservation to Hilton leaving me and my family stranded. I couldn’t get ahold of anyone at Booking for help for over 24hrs. When I called their system dropped the call. When I used the chat, no one replied. I just kept calling every 4-6hrs until I finally got through. A day later (when the reservation had passed and I had to pay more money to book a different place to stay) someone finally took my call. Useless and dangerous if you want any guarantee. The staff at the Hilton had had similar experiences with Booking.com personally and no longer used it for those reasons.
Date of experience : June 18, 2024
We had issues with the hotel so the…
We had issues with the hotel so the hotel returned the $ to booking.com but booking.com is not refunding it back to us.
Bodily fluids throughout the accommodation and no kind of refund
Horrendous experience with booking.com. Found self catering property booked through them to be in disgusting state with what looked to be bodily fluids on walls throughout property, sticky patches beside bed, brown (possibly blood) stains in various places throughout property, left as soon as possible having booked 12 nights. Complained to property owner, offered no real apology and subsiquently told they would offer no refund whatsoever, left and spent approximately 4-5 hours on phone to booking.com customer service over the course of following 4 days, in the end they said they would not be providing any kind of refund, even after looking over the photographic evidence I sent them, when calling it got to the point where the advisors would begin by sounding understanding of the situation and then put me on hold to read the notes on the case, subsequently they would hang up the phone whilst I was on hold, this happend 4 times before I eventually gave up. I paid £835.00 in total for my booking and have recieved nothing back, now pursuing others methods of retrieving the money through my bank and travel insurance. Booking.com will not provide you with a basic level of security or support if you book a property through them, you will be playing the lottery if you book through them.
Date of experience : June 02, 2024
Public calamity, airport closed by big flooding, I've lost everything and booking doesn't care
I had a ticket bought to return from Porto Alegre to Barcelona on May 22, but because of the big floods in the city, the airport was closed (it will be closed at least until December) and today it's been a month since my ticket was canceled and booking still hasn't given me a reply about my refund!!!!!! It seems like a joke, having to deal with this stressful situation after my family literally lost everything because of the rain. Booking doesn't care! The worst customer service, nobody tries to help. And what's worse, I'm still being charged for the ticket. I need my refund!!!!!!! DON'T BUY FROM THIS HORRIBLE SITE
Date of experience : May 22, 2024
Worst service
I'd book through booking.com. Even within 24 hours window they denied to cancelled and get my refund when airlines said refund is possible. I will never recommended to anyone to book through this site
MEGA BATH We booked a hotel for July 19 in paros, last Monday 17 JUNE cancelled due to the hotel closing. booking.com may not be able to do much about the hotel closing, but the service involved is ridiculous. We will only get the money back in 30 days for what we spent on the old hotel although now we have to start looking for a new one quickly. Also now that we have to quickly search for something else we have found out that there is almost nothing available that looks a little reasonable and is not going to be too expensive. It's also not like they helped us look for something else or got a discount, really bad
1 star because you can’t pick 0 !
1 star because you can’t pick 0. Absolutely the worst nightmare of a booking that I have ever been through. Stay away from this company. They do not stand behind their service and will not help you in any way when things go wrong on their side
Date of experience : June 16, 2024
Rubbish service - no refund given
Booked a room in the UK for one night - booked 17 days before I needed it. Training course I was going on was cancelled so five days after booking I had to cancel the room - I had taken out extra insurance so thought my £170 was safe. How wrong was I. Could not speak to booking.com.The hotel said my money was with booking.com so they couldn’t help me. Eventually I claimed via the insurance but they then said my insurance didn’t cover me for cancellation of a course. Shambolic - would never use booking.com again.
Absolutely shocking
Absolutely shocking! I booked a night at the Wharf hotel Bataan Philippines, when I got there to check in, I found they had booked me into the Wharf Hotel in Batangas Philippines 6 hours away, I ended up having to pay over a hundred pounds for a room at a grande top notch hotel with pool when all I usually pay is £30-40 per room, do not use this booking company.
FRAUDULENT, DECEITFUL site - DO NOT USE!
Looked for and booked a property in Japan. Pictures on booking.com and description looked wonderful. Got there and the property was unclean, crap all over, holes in floors and walls covered by carpet pieces, used tires covered by blue tarp in lobby. Not even close the pictures on booking. We had to move to another property!! Booking.com said they contacted the property and the property agreed to 'more accurately describe their property on the website...' basically admitting they lied about their property. Booking did nothing. FRAUDULENT and DECEITFUL
Date of experience : May 24, 2024
Disappointed by misleading information and false promises by customer services
One reason for choosing Booking.com for this trip was because it advertised a free transfer from the airport to the hotel. When I tried to take advantage of this offer, I contacted the hotel, discovered it was a Booking.com offer, sent an online message to Booking.com asking for info on how to book it, no reply, called customer services, took half an hour, was told I would be sent a link to book the free taxi, never received it, called customer services again was on for over an hour- sent screen shots of the offer- was told I would be sent a link but said I'd stay on the line untiI received it this time- and was then told I was ineligible due to some invisible terms and conditions. Very misleading advertising and promises of resolving it. I won't use Booking.com again. (The lady I spoke to the 2nd time apologised and was nice. Sadly doesn't make up for it if my problem is unsolved).
DO NOT BOOK HERE
DO NOT BOOK HERE! We have booked a house on the aplication. We received a link 3 days before the payment deadline to pay in advance if we didn't want to wait until Monday. We made it on the aplication. The payment has not been confirmed by Booking. The first person on the phone assured us that it would be confirmed in 2 days. This was not the case, they tried to withdraw the same amount 3 times again on Monday morning. On the day of the deadline we recharged the account with the amount, with the intention of cancelling the previous transaction if it had not been confirmed. We called customer care who assured us that they would deduct it by midnight. This was not the case, no attempt was made to either confirm the first payment or to deduct it automatically from the account. They cancelled the reservation at midnight. The next day our bank said the first payment had been received by the booking.com, they could no longer cancel the payment. The customer service was not helpful again, she asked who asked you to pay on the application? The only solution for them is to book it again for 500 euro more. We have been trying to get our money back for days, but first they gave us a fake email address, now they don't reply. They are only sitting on 1000 euros. It was a holiday for 3 families.
Booking.com is a scam
Booking.com is a scam It allow fraudster to advertise on their site rude customer service ,they're not helpful.It's almost a month,i didn't received my refund for a booking cancellation which the owner of the hotel himself have cancelled the reservation.I'll take this matter to federal Trade commission if i don't receive my refund
Date of experience : May 25, 2024
Booking.com scammed me
**Warning: Avoid Booking.com!** I had an awful experience with Booking.com After paying for a rental car and having my credit card charged, I went to the airport to pick up my car, only to be told I had no valid booking! 😡 I contacted their customer service through live chat and email, but they refused to refund my money. They even blamed me, claiming the confirmation number had changed on their end. To make matters worse, Booking.com officially scammed me. They charged my card, I didn't get the car, and they refused to refund the money. I have all the emails to prove it. Their responses are laughable, showing no responsibility towards their customers. This is the worst service I’ve ever seen in my entire life, comparable to a disorganized startup. This is unacceptable and has caused me & my family significant inconvenience and frustration.
Date of experience : June 15, 2024
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Responding to negative guest reviews
Click. Magazine Writer
Reviews are among the top three decision-making factors for guests on Booking.com, along with location and price. In a survey, guests told us they prioritise reviews from other travellers over reviews from journalists, travel bloggers - even family and friends.
Reviews are so important that not having any reviews for a property can be a problem. “Guests actually prefer lower-rated properties over properties with no reviews,” notes Apoorv Singhal, Junior Product Manager at Booking.com. “The majority of bookings on our platform are for properties that have at least one review.” But, of course, not all reviews are positive.
Negative reviews may be painful to contemplate, but responding to them can be a valuable learning opportunity. They can help you develop a better overall guest experience. When deciding whether or not to respond to a negative review, a good practice is to respond to reviews that delve into details you can control.
1. Commit to responding quickly
If they posted a negative review, they almost certainly wanted to get your attention. When you respond quickly, you’re signalling to them that they have, in fact, piqued your attention. Once you’ve committed to responding, act quickly by getting into a customer service mindset. If it helps, set a timer on your phone and allot five or 10 minutes to formulate a response.
2. Thank them
Show you take their feedback seriously by responding with empathy and thank them for bringing the issue to your attention, by first name if possible. Guests can choose to leave an anonymous review , but if they use their first name, it makes sense to respond to them in a personal way.
3. Acknowledge their experience
Focus on addressing their specific concern(s). You don’t have to speak to every detail of a complaint, but you should at least acknowledge that something went wrong. Take their word for it, even if you’re sceptical. It is extremely tempting to publicly question the validity of the details of a review, but if you approach this issue as if it were a legal argument, you may end up looking suspicious or even paranoid to outside observers. Take them at their word, and make sure that attitude comes through in your response.
4. If appropriate, apologise
Benjamin Franklin, an American Founding Father who was known for giving a lot of good advice, said: “Never ruin an apology with an excuse”. If he were alive in the age of the internet, he might be compelled to expand this proverb to take into account the phenomenon of the “non-apology apology”. If you write, “I’m sorry *if* you were offended,” you have just written a non-apology apology. Don’t add language to your apology that redirects the focus on the guest. Your goal is to be empathetic and sincere and to accept responsibility, not deflect criticism.
A simple rule of thumb to follow: sincere apologies contain the phrase “I’m sorry” and then simply state what occurred. Again, take them at face value and honour their stated experience.
5. Show action
Explain what you are doing to mitigate the issue, if possible. If the problem has no clear solution, at the very least let them know how you are investigating their complaint to make sure other guests will not have the same experience. But - and this is very important - your true goal here is to back up your words with action.
“From user research, we know that users are willing to ignore negative comments in reviews if they see a partner response indicating acknowledgement or action,” notes Singhal.
If you can answer positively to report you have fixed the problem, that is ideal. If you have made an upgrade to the property based on this or other complaints, now is the time to mention it. Show that you genuinely care about improving your property and making guests happy.
6. Personally invite them back
Make it clear you want the guest to return and that you’re open to hearing from them personally - unless you don’t truly feel that way. It’s up to you to decide exactly how to close your communication with an unhappy guest, but it’s important to realise that you are the one who will be getting the last word in. Do it with positivity and grace.
What do you think of this page?
- Before responding, decide whether or not to respond - not all reviews require a response
- Respond quickly and set a timer if you need extra motivation
- Thank them and be empathetic about what happened without questioning a guest’s motivation or stated experience
- Issue an apology if needed, but make certain you avoid the pitfall of the “non-apology apology”
- Show concrete steps you’re taking to solve the problem, and invite them back to your property
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Responding to guest reviews, guest review removal, guest review process and conditions.
- Cast & crew
- User reviews
Kalki 2898 AD
A modern-day avatar of Vishnu, a Hindu god, who is believed to have descended to earth to protect the world from evil forces. A modern-day avatar of Vishnu, a Hindu god, who is believed to have descended to earth to protect the world from evil forces. A modern-day avatar of Vishnu, a Hindu god, who is believed to have descended to earth to protect the world from evil forces.
- Amitabh Bachchan
- Kamal Haasan
- 141 User reviews
- 19 Critic reviews
Top cast 23
- Ashwatthama
- Supreme Yaskin
- Commander Manas
- Rajan - Bhairava's Landlord
- Counsellor Bani
- All cast & crew
- Production, box office & more at IMDbPro
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Did you know
- Trivia Amitabh Bachchan and Kamal Hassan to work together after 39 years since Geraftaar (1985).
- Soundtracks Bhairava Anthem (Telugu) Music by Santhosh Narayanan Lyrics by Ramjogayya Sastry Vocals by Deepak Blue & Diljit Dosanjh
User reviews 141
- Jun 26, 2024
- When was Kalki 2898 AD released? Powered by Alexa
- June 27, 2024 (United States)
- Kalki 2898-AD
- Ramoji Film City, Hyderabad, Telangana, India
- Vyjayanthi Movies
- See more company credits at IMDbPro
- ₹6,000,000,000 (estimated)
Technical specs
- Runtime 3 hours
- IMAX 6-Track
- Dolby Atmos
- Dolby Digital
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European Championship
How Czech Republic v Turkey became the dirtiest game in Euros history
As Cenk Tosun finished off a seven-on-four counter-attack in injury time, the Turkey bench were off their seats to celebrate a 2-1 victory that sealed their qualification for the knockout stages .
It was chaotic stuff, and yet that was only the start of it. In the madcap aftermath, Romanian referee Istvan Kovacs handed out five bookings, extending the record set 20 minutes earlier for the most cards awarded in a single game at a European Championship.
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Of the 18 cards shown, 16 were yellows and two were reds. Most curiously, five of the 18 were given to players who were not even on the field of play.
It was, by a distance, the dirtiest game in Euros history. So what happened?
The game started well for the Czech Republic , who were disturbing Turkey’s superior midfield technicians with a man-to-man pressing system.
Then came a setback: an 11th-minute yellow card for Antonin Barak . Kovacs correctly punished the Fiorentina midfielder for dragging down left-back Ferdi Kadioglu .
That should have been the cue for Barak to play it safe for the rest of the game by avoiding risky tackles, but the 29-year-old was having none of it.
In the 20th minute, after taking a smart touch away from the challenge of Ismail Yuksek , Barak was quickly converged upon by two Turkey midfielders near the halfway line.
With the ball getting away from him and Hakan Calhanoglu closing fast, Barak stuck out his left foot in a desperate attempt to take it before Salih Ozcan .
Ozcan won the race and Barak stood on his foot, leaving him in a heap. After initially handing advantage to Turkey, Kovacs pulled play back for a foul and gave Barak his second yellow — the earliest sending-off in Euro’s history, beating the record held by former France defender Eric Abidal (24 minutes against Italy at Euro 2008).
The decision split pundits and commentators, with Andros Townsend on UK broadcaster ITV believing he had been harshly treated.
“This one was even more baffling. He’s in possession of the ball; he taps it away,” said Townsend. “It’s his follow-through that catches the Turkish player. You can always slow it down and freeze-frame it, but ultimately, he’s in possession of the ball.”
Either way, a player of Barak’s experience should know not to take risks in midfield in a must-win game having already been booked.
After Ozcan was booked in the 31st minute, the next card went to Czech striker Patrik Schick , who was not even on the pitch. The Bayer Leverkusen player was awarded a yellow for dissent and would have missed the Czech Republic’s last-16 game if they had qualified given he had picked up a yellow earlier in the tournament.
Schick, who is the Czech Republic’s all-time leading scorer at the Euros, was cautioned after he was seen forcefully pleading the case that Ismail Yuksek should have been booked for a forceful challenge on Lukas Provod , who was left writhing on the floor.
Yuksek won the ball fairly cleanly, but given the contentious nature of Barak’s second yellow, he might have had a point.
A few minutes later, Juventus winger Kenan Yildiz received Turkey’s second yellow card of the night. After beating West Ham full-back Vladimir Coufal , Yildiz lost the ball to centre-back Robin Hranac . Yildiz left a tasty challenge on Hranac, who rolled around rather dramatically.
Had the referee not awarded Yildiz a yellow, there might have been a mutiny in the Czech dugout.
In between that decision and the real drama which took place after the final whistle, there were yellow cards handed out to Calhanoglu, who scored Turkey’s brilliant opener in the 51st minute, Mert Muldur , Vitezslav Jaros , Lukas Cerv and backup goalkeeper Ugurcan Cakir , who will miss Turkey’s round-of-16 tie against Austria next Tuesday.
By the time stoppage time began at the end of the game, the Euros record for cards in a game had already been comfortably eclipsed (14 yellows and one red, beating the previous high of 10). But after Tosun grabbed the winner, the drama really began.
With the Czech Republic on their way home, Turkey’s exuberant celebrations at the final whistle proved too much for many of their players. West Ham’s Tomas Soucek was the first to take exception to Orkun Kokcu fist-pumping in the middle of the pitch.
Shortly after, players and coaches from the sidelines ran onto the field to join a scuffle that was breaking out near the halfway line.
A red card — the Czech Republic’s second of the night — was then shown to Viktoria Plzen striker Tomas Chory , who had become involved in a physical tussle with Mert Gunok , Turkey’s No 1 goalkeeper.
As the referee struggled to keep control, he handed out yellow cards to Soucek and Arda Guler , Turkey’s wonderkid attacker who scored six goals in 10 league appearances for Real Madrid last season.
From a football perspective, this game was probably of little consequence. But thanks to its glorious lawlessness, especially in the dying moments, it now occupies a special place in Euro history.
(Top photo: Christophe Simon/AFP via Getty Images)
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Elias Burke is a staff writer covering European football and transfers. He has previously covered U.S. soccer, West Bromwich Albion and Derby County for The Athletic. He is based in London. Follow Elias on Twitter @ eliasburke
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COMMENTS
A dreadful situation where I had no heat, hot water, electric and none of the other facilities promised - internet, parking etc - I couldn't stay and it cost me £416 - booking.com offered me 15% back!! Absurd. Call handlers seem to have poor English skills and just have key saying they repeat even when inappropriate.
Verified reviews: Booking.com has over 81 million reviews written by travelers who have used the website to make room reservations. Apartment rentals: Booking.com can reserve short-term apartment ...
Read 2 more reviews about Booking.com. ... Never got cancelled, missed an accomodation or had a bad experience. Date of experience: 27 June 2024. IN. Ina Nagel-Schweigert. 2 reviews. DE. 3 hours ago. General feedback. Making a new booking, changing or even canceling a reservation is a very easy process. The system allows me to keep track of my ...
Do not trust reviews of hotels on booking.com they let the owners declare you cancelled, so as you can not leave a bad review of the accomodation condition or service you received if you walk away, had a very bad time at a villa that had 9/10 stars, trust Google reviews was much more in line with the standard. Date of experience: June 21, 2024
Join the 59,099 people who've already reviewed Booking.com. Your experience can help others make better choices. | Read 21-40 Reviews out of 25,384. ... Booking.com Reviews 59,099 • Bad. 1.3. VERIFIED COMPANY. In the Travel Aggregator category. www.boo king.com. Visit this website. www.boo king.com. Write a review. Company activitySee all.
The receptionists and especially the ladies at the breakfast/dinner were really nice and helpful. Everybody was warm and welcoming. - The food in general was really good, especially the desserts. For an all-inclusive, it exceeded my expectations. - Entertainment was varied - highlight to the mini disco for the kids.
excellent prices and service. Booking.com offer excellent prices and many options on rooms, locations and pricing structure. Above all else, with so many scams around, it is reassuring to book through this reputable company. Date of experience: 26 June 2024. Useful.
Do not use booking.com - I have done so for many years and without issue - however I had an issue with my last booking and basically they will not support you in anyway. Never again and will close both personal account and business account. Date of experience: June 07, 2024. Advertisement. Sandeep Sharma.
Beware booking.com reviews. 5 years ago. I am another victim of the booking.com cancellation scam where I cancelled one of the two rooms my friend had booked as she was no longer coming with us. The hotel (Sugar Marina Resort, Kata Beach, Phuket) charged my friend who made the booking, 14 days before we arrived ($1400 for the two rooms) and ...
Responding to bad reviews is the best way to mitigate their negative impact on your property listing. To do this, log in to your Extranet account and click "Guest Reviews.". You will be redirected to your review dashboard, where you can use filter reviews to find the review you wish to reply to. Once you select a review, a reply box will ...
As part of Booking.com's effort to ensure reviews are relevant, they accept only reviews that are submitted within 3 months of checking out. Once reviews are 36 months old, Booking.com automatically removes them from the property page. In addition, Booking.com removes any reviews when an accommodation's ownership changes. Fake Reviews
Booking.com has a rating of 1.2 stars from 4,177 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Booking.com most frequently mention customer service, credit card, and free cancellation problems. Booking.com ranks 462nd among Hotels sites. Service 1743. Value 1593. Shipping 661.
Booking.com is a popular site where travelers can book accommodations, flights, and car rentals. Find out all the details about the platform in this Booking.com review. If you want to maximize your travel experiences, you must make smart decisions while booking accommodations, flights, and other traveling essentials for yourself and your family. Some sites offer everything from hotel bookings ...
Absolutely awful experience I was on the phone for over an hour to a lady who's English wasn't good and didn't help me at all even though I had paid for my hotel booking.com decided to cancel my booking for no reason. I kept asking to speak to a manager and no one was ever available. Date of experience: 18 April 2024.
This incident underscores the unreliability of Booking.com reviews and serves as a cautionary tale. They clearly remove bad reviews and push up the good ones. In fact, when looking at places and seeing the reviews in the sidebar one never sees a negative review. One has to select "see all reviews" and then sort by lowest.
Booking.com hotels reviews are not a true reflection. Do not trust reviews of hotels on booking.com they let the owners declare you cancelled, so as you can not leave a bad review of the accomodation condition or service you received if you walk away, had a very bad time at a villa that had 9/10 stars, trust Google reviews was much more in line with the standard
MembersOnline. •. bassheart365. ADMIN MOD. Booking.com reviews are a scam. I relied on booking. com reviews to choose resorts/hotels on a recent trip to Thailand. I had bad experiences at 2 properties which had scores of 9 out of ten. I submitted 2 negative reviews WHICH WERE NOT PUBLISHED. To confirm they were removed I submitted 2 positive ...
Booking.com hotels reviews are not a true reflection Do not trust reviews of hotels on booking.com they let the owners declare you cancelled, so as you can not leave a bad review of the accomodation condition or service you received if you walk away, had a very bad time at a villa that had 9/10 stars, trust Google reviews was much more in line ...
Booking.com Reviews 57,599 • Bad. 1.2. VERIFIED COMPANY. In the Travel Aggregator category. www.boo king.com. Visit this website. www.boo king.com. Write a review. ... I have had several bad experiences with booking.com 1. Experience Booked a hotel in Thailand It said on the website - booking.com that it was a 4 or 5 star Hotel. The pictures ...
Many of the top ones are old; yes, booking.com used to be good, but they are now not only bad, but dangerous. They could take your money and you would have no recourse because there is no customer service. Scroll through and look at the recent reviews. Reply reply More replies. SignificanceLong1913.
Negative reviews may be painful to contemplate, but responding to them can be a valuable learning opportunity. They can help you develop a better overall guest experience. When deciding whether or not to respond to a negative review, a good practice is to respond to reviews that delve into details you can control. 1. Commit to responding quickly.
6 Common Booking.com scams you should know and avoid. 1. Fake accommodation listing. Scammers create fake property listings to lure customers, often offering significantly lower prices to attract bookings. Example: An apartment is listed on Booking.com with minimal photos and no reviews. The listing claims to be "pay on arrival with free ...
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Yes, booking is very reliable, they take care about the customer in case you have any problem. However, I recommend to make the reservation directly with the hotel because Booking take a huge commission from them. Booking.com is the most hacked travel site with the least competent customer service.
5 reviews and 110 photos of A&J AUTO DETAILING "Found this small business on yelp because we were in need of a car wash super bad. Owner responded very quick they both did an amazing job on the car and took their time beyond happy with the way both cars turned out most definitely will be booking also will be recommending to friends and family thanks guys."
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The game started well for the Czech Republic, who were disturbing Turkey's superior midfield technicians with a man-to-man pressing system.. Then came a setback: an 11th-minute yellow card for ...